Faults we arrange repairs for
Lift not responding or not powering on
Lift stopping mid-travel or between levels
Doors, interlocks, or safety barriers not releasing
Battery backup faults and lifts that only run on mains
Error codes and control fault lights
Slow, juddering, or noisy travel
Platform fold mechanisms jammed (inclined platform lifts)
Water ingress and weather damage on outdoor lifts
Dumbwaiter call stations, gates, and travel faults
A word of reassurance: a lift refusing to move is often doing its job. Platform lifts are designed to immobilise when an interlock, sensor, or battery condition is out of tolerance. Many "breakdowns" are a safety circuit doing exactly what BS EN 81-40/81-41 requires — and a competent engineer can usually diagnose which circuit quickly.
Repaired by the right engineer, not just any engineer
Platform lifts are specialist equipment. A general lift engineer used to conventional passenger lifts will not always know a screw-and-nut homelift drive or an inclined platform lift's rail system. When you contact us we identify the lift type — and, where you know it, the make and model — and match you with an engineer from our vetted network who actually works on that equipment. If your lift is still under the installer's warranty, we will tell you to go back to them first; a warranty repair should not cost you anything.
Repair or replace?
An honest repair assessment sometimes concludes the lift is not worth fixing — typically when it is beyond its design life, parts are obsolete, or repair costs approach replacement cost. Because we do not sell lifts or repairs, we have no stake in which answer you get. If replacement is genuinely the economic answer, you will be told why, with figures, and matched with installers for replacement quotes — starting from £6,389 for a new step lift.
Preventing the next breakdown
How to get help
Tell us the lift type, the fault, whether anyone is currently unable to access part of the property, and your postcode area. We will match you with a vetted engineer covering your area as quickly as we can. The matching service is free; you pay only the engineer for the repair itself, on a quote you approve.
